It’s easy, we just require the names and email addresses of your teams and will register them onto the assessment. To begin the initial assessment, the individuals receive an email from us with a link to start the assessment, it can be taken on any device. The individuals read the situation paragraph and work through the questions relating to it, selecting their answer and the level of confidence in their response. Once complete, we collate the results, create individual and team reports and recommend the next steps to take.

This could be:

• Re-assessment (to confirm good results)
• Mentoring/coaching
• Undertake online module learning
• Attend a remote attendance technical education program

It is a complex and proven SaaS platform, which is supported by a team of psychologists and behavioral experts and operates within International Test Commission guidelines. The software works through situational judgement and assessment criteria to identify people risk. It focuses on identifying exactly where data center technicians’ real skills, knowledge and capability gaps are. Situational judgement assessments to identify:

• What each employee:
  • UNDERSTANDS
  • DOES NOT UNDERSTAND
  • MISUNDERSTANDS
• What each employee’s: CONFIDENCE is in what they think they understand
• Which employees are going to apply: what is RIGHT
• Which employees are going to apply: what is WRONG

However, considering the huge difference between testing someone’s memory and knowing how they will behave in a critical environment. CCAM® adds a further layer to the assessment by capturing levels of competence and confidence in each answer. This provides further crucial insight that is also used towards scoping the recommended targeted individual interventions and professional development activities. The results show on an individual and team basis and, with the ability to re-take the CCAM® Tool assessment again post-development, it provides a good measure of the success of the chosen interventions and professional development activities and therefore maximizes the opportunity to measure ROI.