数据中心运营评估

M&O Stamp of Approval 计划

Uptime Institute’s enhanced Management & Operations (M&O) Stamp of Approval improves an organization’s ability to meet the compounding demands on their data centers, to better manage the complexities of data center infrastructure more efficiently and effectively, and to reduce operational risk.

Data center operations programs and procedures must demonstrate flexibility and adaptability to address a proliferation of challenges. These include supply chain issues and staffing challenges, new industry and governmental regulations, and an increasing focus on comprehensive cyber and physical security. In addition, rapidly scaling demands required to incorporate and support new technologies such as AI, liquid cooling adoption and rapidly increasing power density of racks are shaping the way data centers can and should be operated. Operations teams must be prepared to anticipate as well as respond to accelerating change, and the new enhanced M&O Stamp of Approval provides the comprehensive framework to address the ever-expanding number of challenges and risks to critical facilities.

With over 100 unique observation areas, this comprehensive M&O program and its focus on continuous improvement, the M&O program allows clients to more precisely identify and mitigate vulnerabilities in critical facilities in 7 key areas: Personnel Management; Maintenance; Facility Management & Optimization; Health, Safety, and Security; Emergency Preparedness and Response; Planning, Coordination; and Quality Management.

Participants in the Uptime M&O program are provided with a comprehensive operations risk profile and actionable steps that drive organizational standardization throughout a site and an entire data center portfolio and emphasize continuous improvement to better address the ever-evolving risks in all data center operations. M&O provides a roadmap to align organizational strategies with common and critical business objectives such as risk reduction, reduced downtime and driving operational efficiency.

As part of the enhanced M&O, facilities staff, and management will benefit from access to Uptime’s proprietary Competency & Confidence Assessment Modeling (CCAM®). CCAM results will identify training and growth opportunities for each member of staff, whether at the time of recruitment, onboarding, or on an ongoing basis. Managers can now quickly identify risks associated with specific individuals and mitigate these by providing a customized roadmap for precision training. M&O with CCAM® provides a complete, standardized, globally recognized assessment that enables data center operations teams to perform at their best. It ensures that hidden inefficiencies, gaps in skills or understanding and the associated risks do not impact the organization.

Whether your data center portfolio is scaling up, managing change, or seeking a performance boost on a single site, the M&O program ensures that no opportunity to identify and mitigate potential vulnerabilities, weaknesses, and risks in data center operations is overlooked.

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Thanks to the M&O Stamp of Approval, we can provide more meaningful demonstrations of our operational excellence. Our results show us consistently scoring well and recognising we are operating ‘at a highly effective level’. This has really assisted us and customers to understand the true value of our data centre solutions.

Tom Jacob, Data Centres Director, Datacom

Aligned Energy 通过了 Uptime Institute 的 M&O Stamp of Approval，证实了我们的任务关键型基础设施符合行业最高卓越运营标准，支持我们坚守职责，保障数据中心管理和运营流程统一透明。我们的团队专注于消除风险和成本，在自身设施和运营中运用最佳实践，践行我们对现有和未来客户的不变承诺。

Aligned Energy 首席执行官 Andrew Schaap

在基于关键任务数据的世界中，正常运行时间既是数据中心最重要的资产，也是客户成功不可或缺的组成部分。获得 Uptime Institute 的 M&O Stamp of Approval，促使 STACK 致力于支持当今和未来迅速扩展企业的增长轨迹，这证明了我们的关键基础设施不仅灵活、可扩展和可访问，而且高度可靠。

STACK 基础设施首席数据中心官 Mike Casey

RBC 的维护和运营流程接受独立评估，确保了评估的客观性。证明在同行和利益相关者看来，我们正处于争创一流的正确轨道上。

RBC 关键环境高级总监 Stephan Abraitis

M&O Scope infographic - Skills, Optimization, Technology, and Portfolio Management

接受数据中心运营评估的益处

统一所有数据中心

提升多个数据中心的统一性和运营卓越性要比管理一个数据中心困难很多。您需要往返于法规、文化和气候因素各不相同的多个现场、区域以及国家/地区，因此技术和组织复杂性会成倍增长。

我们的 M&O 计划对这些困难了然于胸，树立框架，按照统一且可重复的流程加以解决。

减少人为失误事件

Uptime Institute 近期对成员提供的 20 年的异常事件数据进行了分析，分析表明 75% 以上的数据中心运行中断都是人为失误造成的。
我们的 M&O 计划帮您创建更好的流程，推进协作。它有助于加深跨级别跨部门沟通，从而进一步巩固程序，统一行为，在您的团队中贯彻行业最佳实践。

推动持续改进

数据中心卓越运营重在长时间保持纪律和统一，并不断适应环境变化。
我们的 M&O 计划帮助关键设施团队调整卓越运营实践，为他们提供放诸各团队、部门和文化而皆准的流程、程序与行业最佳实践，建立纪律和持续改进文化。

减少事故的数量和严重程度

频繁或严重的事故会对您的资本支出和运营支出成本产生重大影响。借助 Uptime Institute 确保数据中心的财务状况安全。

我们的 M&O Stamp of Approval 计划将减少对您的运营支出和资本支出产生重大影响的事故数量和严重程度。

降低保险费

当您证明您已采取措施最大限度地减少停机时间，并获得 M&O Stamp of Approval 时，您的保险提供商可能会将您的认证用作降低风险的指标。

我们的 M&O Stamp of Approval 被许多保险承销商认可为衡量风险的指标，并且可能降低您的保费。

改进维护计划

适当的维护是任何数据中心健康的基石。通过执行预防性维护并采取措施以解决故障，您的数据中心将更加可靠，并且您的组织将在出现问题时做好更充足的准备。

我们的 M&O 计划将分析您数据中心的延期和预测性维护程序、设备生命周期规划和供应商支持计划，以提供改进维护方案的建议。

建立更好的员工配置实践

如果您将停机时间归咎于一线操作人员，则您未能认识到管理层对人员配置、资源分配和组织文化等因素的影响。在我们评估您数据中心的人员配置、组织、流程和程序、规划和管理时，我们将推荐新的做法，以最大程度地减少停机时间。

我们的 M&O 计划全面评估您的培训、人员配置、组织和管理方案，以识别潜在的流程改进。

展示对卓越运营的承诺

当您请 Uptime Institute 评估您的数据中心运营时，这将向您的利益相关者和市场表明您致力于卓越运营。

我们的 M&O Stamp of Approval 计划被公认为行业同类计划中的佼佼者，成功完成该计划将为您的组织赢得一定程度的尊重。

Key Behaviors of the Data Center Management & Operations Program

Laying the blame on human error and front-line operating staff often ignores the influence of upstream decisions, resource allocation, and organizational culture. That’s why the M&O Stamp of Approval takes a holistic approach that includes: Seven new scope areas combined with the CCAM® proprietary staff assessment tool to help clients strengthen operational excellence, minimize human error, and improve workforce skills:

Personnel Management and Organization

Assessment of staffing plan and processes, training, documentation of qualifications by role and documentation around organizational charts and escalation paths.

Maintenance Management

Assessment of maintenance plans and procedures including vendor support plans, predictive and deferred maintenance, Maintenance Management System (MMS), and critical spare parts management.

Planning, Coordination, and Quality Management

Assessment of change management processes, quality management, lifecycle planning, financial processes, and facility innovation to ensure the high-level effectiveness of data centers and critical infrastructure.

Facility Management

Assessment of site operations and optimization, including capacity management, use of technology, and energy management.

Health, Safety, and Security Management

Assessment of fire, electrical, workplace safety programs, and physical security processes and procedures.

Emergency Preparedness and Response

Assessment of policies, plans, and procedures to deal with emergency situations effectively and efficiently to reduce potential injuries, prevent or minimize environmental impacts, protect employees and neighbors, reduce asset losses, and minimize downtime.

Staff Competency and Confidence

Assessment of individual staff members, designed to identify gaps in knowledge, understanding, and ability to execute operations tasks in line with best practices. The assessment result identifies clear development needs while also continuously assessing, improving and empowering staff to reduce risk.

全球超过 400 家设施均已通过 M&O Stamp of Approval 认证

全球逾 400 家数据中心已通过 M&O Stamp of Approval 认证，表明它们在关键设施管理与运营方面的卓越表现已受到认可。Uptime Institute 推出的 M&O 计划支持客户减缓人为失误引发的风险，这是大多数停机事件的诱因，同时实现企业目标，增强资源利用率，提升效率和整体运营的可持续性。